Policy Statement

Policies 

It is important you read the Policies before booking your treatment. 

Bookings 

• • All bookings must be placed through the salon app Online Booking Platform. 
  • Credit or Debit Card details will be taken at the time of booking to secure your appointment These details are encrypted, and Chinley Massage does not have access to these details. 

Cancellations 

• • The cancellation policy is strictly 24 hours for all Clients. If you cancel with 24 hours you will be charged the full cost of your treatment. 

Cancellation by Chinley Massage 

• • If I do need to cancel a treatment within 24 hours of the start of your appointment. I will inform you as soon as possible. Your treatment will be re-booked, and a discount will be given. 

No Show 

• • If you do not attend your appointment, you will be charged 100% of the treatment price. 

Late Arrival 

• • Please do not be late for your appointment. If you are late, your appointment will still end at the scheduled time. The cost of the treatment will remain the same as a full treatment. 

Payments 

• • Payment will be taken after your treatment if you have not already paid through Salon App 
  • You can pay by cash or the credit/debit card at the venue if you choose the pay at venue option when booking through Salon App 

Right To Refuse or Terminate The Treatment 

• • Chinley Massage reserves the right to refuse or terminate a treatment at any time. 
  • You may be liable for payment of the terminated session.  

• • Reasons for termination may include but are not limited to: 
  • Medical conditions or illnesses that can affect therapist’s health, e.g. Cold, cough, flu, covid etc. 
  • Medical conditions/issues, e.g. within 6 months of an operation, pregnancy etc. 
  • Being under the influence of pain killers (over the counter/prescription), alcohol, or other drugs or intoxicants  
  • Poor hygiene 
  • Comments or actions of a sexual nature 
  • Being rude or disrespectful 
  • If the treatment is not right for you, and I think you should see your GP/another Health Specialist 

Parking 

You are welcome to park on the drive, in front of number 36, Belgrade Avenue, Chinley, SK23 6BG. 

Jewellery/Valuables/Personal Belongings 

• • Do not bring valuables/jewellery etc to your appointment. 
  • Personal items may not be left on the premises when you leave. Please ensure that you take all your belongings with you.  

Phones 

• • Please ensure that your phone or any other devices are set to silent during your treatment. 

Dress 

• • Please dress appropriately for your treatment. 
  • Underwear must be worn. 

Consultations 

• • A Consultation will be carried out before each treatment to access your suitability for the treatment, and to discuss your requirements. 
  • A treatment will not go ahead without a completed, signed Consultation Form. 
  • A consultation will form part of your treatment time.  

Block Bookings/Promotions/Packages 

• • Block Bookings/Special Offers/Promotions/Packages must be paid in full at the time of booking and are non-refundable.  
  • Please check the expiry date on Block Bookings/Special Offers/Promotions/Packages. Extensions on expiry dates will not be given except in exceptional circumstances.